Technology

10 of the most brilliant customer service exchanges ever seen on Twitter

As a Twitter exchange between a disgruntled customer and Tesco is widely shared online, we take a look at some other social media masterclasses. 10. Tesco @Tesco selling something nearly two weeks out of date. #NotCool pic.twitter.com/UaxNnVS3lD — Shayaatin. (@Haraam_) March 23, 2015 @Tesco am no a grass — Shayaatin. (@Haraam_) March 23, 2015 @Haraam_ Hi Haraam, I’m sorry but without ...

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Tax expert: all the talk from Apple is 'bluster'

Richard Murphy, director at Tax Research has praised the European Union ruling on US tech giant Apple but says the tech giant’s claims it will affect their business ‘bluster.’ Video block text Technology

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iPhone 7 specs: Details of new Apple phone's camera and battery emerge

With Apple due to unveil the latest generation of the iPhone in a fortnight’s time, a leaked document has revealed that the devices could have bigger batteries, better cameras and a faster processor than the current available handsets.  The leaked specifications, posted by Techtastic, show that the phones will come in two sizes, one with a 4.7-inch display and the other a 5.5-inch ...

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Apple sued over defective iPhones infected with 'Touch Disease'

Apple is facing a class action lawsuit over claims it knowingly sold defective iPhone 6 models with screens that stop responding to touch. Dubbed “Touch Disease”, the fault sees screens gradually become unresponsive until they are completely unusable. The defect, associated with the iPhone 6 and 6 Plus, begins with a flickering grey bar at the top of the screen, ...

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Watch:  the world's largest land vehicle, the Bagger 288 bucket-wheel excavator

Our Telegraph video series, Extraordinary Engineering, takes a look at a host of awe-inspiring monster machines and feats of modern engineering from around the world. This video shares some extraordinary facts about the Bagger 288 bucket-wheel excavator. This gigantic 45,500-ton, 311 feet tall machine is used to help excavate coal at the Hambach stripmine in Germany. It holds the record as the ...

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Woman charged £84 for five-minute trip after falling asleep in an Uber

Hannah Warman spontaneously decided to take an Uber for a very short distance – about five minutes in a car. However, she dropped off and fell asleep in the cab, and was taken for a ride. The driver either accidentally drove very far out of her way – from Stoke Newington to Wembley and round in a meandering circle – ...

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Facebook 'trending' featuring fake news hours after humans replaced with robots

Hours after Facebook fired its “trending” news team and replaced it with robot curators, the social network’s  news section featured inaccurate and potentially offensive articles.  The stories that appeared in the trending news box were previously curated by journalists, who would weed out links that weren’t high quality or from well-regarded publications. Facebook has replaced these human curators with an algorithm that has proven to be ...

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Apple told to pay £11bn after European Union tax investigation

Apple has been ordered to pay €13bn (£11bn) in unpaid taxes to the Irish government after the European Commission ruled that it had received illegal state aid. The commission said the company had paid less than 1pc on its profits in Europe, and that a sweetheart deal with Ireland was anti-competitive. The company has been under investigation for two years ...

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iPhone 7 set to be unveiled on September 7 after Apple announces special event

Apple has confirmed the date for its annual product launch event on September 7 where it is expected to unveil the next generation of the iPhone.  The Californian company is expected to showcase at least two new iPhones at the event, which will probably be called the iPhone 7 and 7 Plus. It could also release new or updated models of the Apple Watch. The ...

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Equinix puts £26m into expanding flagship UK data centre

The world’s biggest provider of data centres is doubling the capacity of its biggest facility in Britain, in a vote of confidence in the UK remaining a networking hub after its vote to leave the European Union. Equinix, the American giant that paid £2.35bn to acquire British data centre company Telecity last year, plans to spend £26m on the upgrade ...

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